Portal or People - Accident Claims Process

Date online: 30/11/2013

CLAIM glitches and other problems with the new electronic process for Personal Injury claims could mean claimants are still better off using a qualified solicitor.

The electronic claims portal, which was introduced in 2010, was designed to speed up and cut the cost of processing low value Road Traffic Accident (RTA) claims. This portal is used where compensation is valued between £1,000 and £25,000.

The portal sends Claim Notification Forms directly to at-fault drivers’ insurance companies allowing claims to be made easily and cost effectively, saving time and money. In 2013, other types of accident claims such as accidents at work, industrial disease and public liability were, also, included in the scheme.

Six Months On: Your claim could “exit the portal and revert to the old rules.”

The latest reforms to the electronic portal service, termed the “Jackson Reforms” (1 April 2013), have now been in place for over six months, enabling solicitors and claims management companies to evaluate the success of the changes. Joanne Astridge, Personal Injury Specialist at Molesworths said:

“Despite aims to cut costs and speed up claims, the new process is not without many problems and drawbacks. Most public liability claims fall out of the portal process as the strict time limits, within which insurance companies must admit liability and make settlement offers, are often missed. Also, if liability is denied, for any reason, claims could exit the portal and revert to the old rules.”

“Our clients begin to see the advantages of using an experienced solicitor when their claim exits the portal or hits a snag. All our solicitors have seen and adapted to changes in the claims processes throughout the last two decades.”

“If you instruct a solicitor from Molesworths Bright Clegg, you will be getting a first class service. We are qualified lawyers with many years experience in personal injury law and we always put the interests of you and your family first.”

Personal Injury Department
Joanne Astridge is an experienced and qualified Personal Injury Specialist at Molesworths. She is a Fellow of the Institute of Legal Executives (FILEX) and holds a Diploma in Advanced Personal Injury Litigation. Joanne deals with claims relating to Road Traffic Accidents, Industrial Diseases, Public Liability, Occupier’s Liability, Employer’s Liability, Medical Negligence and Product Liability. Email; jastridge@molesworths.co.uk

Contact Joanne or Molesworths’ Personal Injury Department, today, if you would like to discuss any form of personal injury or accident. Alternatively, call our team on 01706 356666.

Our solicitors will arrange to meet with you and our initial advice on your compensation claim will be free. Our solicitors will discuss our Fee arrangements which could ensure there are minimal financial risks to you if you are unsuccessful in your claim for compensation.

The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.

Molesworths Bright Clegg is a firm of solicitors established in the United Kingdom and is registered with theSolicitors Regulation Authority.

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